IBN has a team of expertise for BPO travel industry where you will locate a predominant group of experts with significant aptitude and ability. Being a travel BPO outsourcing organization, where it is a consistent push to get increasingly business for our clients & provide end to end travel illustrations diverting high-cost to minimal effort alternatives.
IBN has a fruitful and persisting trail in finishing key measurements grasping administration levels, transformation rates, normal request esteem and month to month repeating income for our customers.
Travel management is another tricky dimensions that can give a vital favorable position when outsourced.
We are a travel BPO outsourcing company USA where it is a constant effort to get more and more business for our customers. IBN has a successful and enduring trail in accomplishing key metrics embracing service levels, conversion rates, average order value and monthly recurring revenue for our clients. We being a travel BPO outsourcing company USA, have acute exposure in aiding travel agencies ascend profits, service levels and customer satisfaction for their online customer-base.
- Front Office
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- General Inquiries
- Chat Support
- Cancellations and Reschedules
- Customer Satisfaction Surveys, E-mail Handling
- Complaints/ Correspondence Handling
- Customer Sales/Bookings and Reservations
- Mid Office
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- Analytics and Newsletters
- Net/Contract Fare Management
- Seat Upgrades and Waitlist Clearance
- Cancellations and Reschedules
- Refunds and Exchanges Management
- Fulfilment, PNR Completion and Update
- Back Office
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- Receivables Reconciliations
- Expense Accounting
- Payables Reconciliations
- MIS
