Telecommunication Outsourcing Services

IBN Tele-communication outsourcing solutions help telecom companies manage cost pressures, gain access to specialized resources, optimize existing investments and establish a flexible strategy to retain and acquire more customers.

Tele-communication companies around the world are adopting telecommunications outsourcing or leveraging business process outsourcing (BPO) as a winning strategy to reduce cost. Telecom companies outsource various functions of the business from call center outsourcing to billing operations to Finance and Accounting outsourcing.

Traditional service delivery models have had to undergo a re-think as managing growth, human performance challenges, technology imperatives and the need to achieve superior operational performance are taking center-stage.

IBN team of experts works as an extension to the client’s enterprise and helps companies unlock the potential of their value chain. IBN telecommunications outsourcing services comprise a range of BPO services such as call center outsourcing, finance and accounting outsourcing, billing operations outsourcing and other core / non-core processes. By utilizing IBN telecommunication outsourcing services, telecommunication companies drive growth, achieve cost efficiencies, improve customer retention and improve new service innovation.

IBN’s outsourcing services for the telecommunications industry includes:

Customer Acquisition

  • Order Entry
  • Order Fulfillment
  • Contract Management
  • Lead Generation
  • Outbound Sales
  • Sales Analytics
  • Cross-selling and Up-selling Analytics

Operations and CRM

  • Billing Support
  • Inbound Contact Centre
  • Logging and Monitoring Service Requests
  • Churn Analysis and Support
  • Usage Analytics
  • CRM Analytics
  • Collection Analytics
  • Traffic Routing Planning
  • Web Correspondence
  • Network Utilization Reporting and Analytics

Sales and Contracts Administration

  • Inside Sales
  • Pricing and Contract Preparation
  • Sales Order Taking
  • Ordering Support
  • Inbound Contact Center

Order Provisioning and Order Management

  • New product and services, service delivery process creation
  • Order Provisioning
  • Technical Validation and Support
  • Rejected Order Tracking
  • Multi-Vendor Tracking
  • Order Tracking
  • Proactive Order Management
  • Test Delivery Conformance
  • Billing
  • Data Management (Forms, Administrations)