Microsoft Dynamics CRM Services
IBN Technologies provides implementation & Consultation Services on Microsoft Dynamics CRM to automate entire sales and support processes. We believe that what we do should be done keeping our customers as focal point and hence IBN proudly announces to offer its comprehensive Consulting services for Microsoft Dynamics CRM.
What is Microsoft Dynamics CRM 4.0 all about
Microsoft Dynamics CRM 4.0 is a fully integrated Customer Relationship Management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing, and customer service processes along with native Microsoft Office Outlook integration Microsoft Dynamics CRM delivers a fast, flexible, and affordable solution.
MS Dynamics software solutions to the following business areas:
• Project management, manufacturing
• Human resources management
• Business intelligence and reporting
• Retail point of sale and other areas
• Supply chain
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Marketing: A clearer view of customers and more informed marketing investments
Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:
• Customer Segmentation
• Campaign Planning and Execution
• Data Extraction and Cleansing
• Analytics and Reporting
• Marketing/sales Collaboration Tools
• Information Sharing Portals
Sales: Get more leads and close more business
Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:
• Lead and Opportunity Management
• Account and Contact Management
• Territory Management
• Forecasting and Sales Analytics
• Offline and Mobile Device Access
• Quick Access to Products, Pricing, and Quotes
Customer Service:Provide more value to customers
Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:
• Account and Contact Management
• Case and Interaction Management
• Product and Contract Management
• Knowledge-Base Management
• Service Scheduling
• Workflow across Teams and Groups
• Service Reporting and Analytics
IBN Microsoft Dynamic Services
IBN has developed strong expertise on various industry domains. We have strong industry understating in terms of Business Processes, productivity measures, sales force effectiveness etc. Our experts can come, sit with your team, understand your Business Processes & ground realities and suggest how to implement Dynamics CRM into your esteemed Organization.
IBN is recognized Microsoft Certified Partner. This shows our capabilities to understand our client’s infrastructure and install and configure the entire CRM suite. Complex installation process involves deep knowledge of Network configuration, Active Directory Configuration, MS Office integration, SQL server integration etc. We are always there to help our clients for such complex work yet easy to manage solutions.
Our Functional and Technical team has always helped us clients with faster implementation. Dynamics CRM is a comprehensive product to use. With user friendly features, our team can educate sales teams on how to use CRM product. We value our client’s time, and hence we design special plan to implement this product. MS Dynamics CRM has inbuilt customization facilities, which can lead to faster preference setup resulting faster implementation.
IBN has got recognition from its domestic and international clients in world class support services. Being a software development company, IBN has strong expertise in Microsoft technologies. IBN development team comprises certified software programmers from Microsoft. This gives leverage to IBN customizing Dynamics CRM as per client’s requirement. Client will get complete customization of Dynamics CRM with all quality compliance of CMMi level 3 and ISO 9001:2000.