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IBN CRM
IBN CRM, an easy online Corporate Resource Management tool for distributed enterprise to keep track of all communication/tasks/complaints. This aims at monitoring every activity in the organization with a centralized time clocks and lead to self monitoring of Employees and branches or business function as a whole. It controls every Business Unit action/ message/ complaint/ instruction across branches, employees, management, customers with a reference number, time period as deadlines to complete the task under various department heads. IBN CRM can be used as stand alone module as Advanced Corporate Communication & Mailing Solution, Performance Management System, Online Document Management, Online Human Resource Management system, Online Management Tool, & Online Complaint Management System.
FEATURES
TASK MANAGEMENT
• Assignment of Task to Business Unit Team
• Centralized Time Clock to Monitor Task
• Online Status of every Activity, Task, Work
• Comparison of Estimated with Actual task
Completion time
• Storing all communication related to Task
Under one Ticket
CORPORATE COMMUNICATIONS
• Track all Inter Business Units Communication
• Track all Client Communication
• Task Management with Communication
• Forums, Corporate Online Notice Board
• Subject wise filter to Auto Route tickets to
Various Business Units
• Any many other basic features
SALES FORCE MANAGEMENT
• Automate Key Aspects of Sales Cycle (Completely customizable as per your Sales Cycle)
• Advanced Sales Tool for maximizing Sales Team Efforts
• Segment Sales Opportunities by Executive, Region, Category, Campaign, Status
• Sales Call Reminder
• Analyze and Track Performance of Individual & Sales Teams
• Comprehensive Reports for MIS
CUSTOMER RELATIONSHIP MANAGEMENT
• Online Access to Customer Details
• Track Customer Communication
• Manage the customer interaction life cycle
• Transform service into a profitable line of business
• Increase customer loyalty
• Reduce costs of customer service and field service
PROJECT MANAGEMENT
• Manage Project Information
• Assign Tasks
• Update Tasks
• Monitor Project Progress
• Log Hours and Progress
• Receive Update Emails
• Schedule Events
• Manage Calendar Entries
BUG MANAGEMENT
• Categorize and filter bugs
• Time Estimation. Track estimated time and the actual time to resolve a bug.
• Role-based permissions.
• Easy bug addition.
• Data import/export. Import from CSV or Excel or download data for local backup.
• Custom Fields.
• Customized reporting.