Client Testimonials

IBN’s SCHOLAR approach is the framework used by us on each engagement. We make sure that all of our solutions must have rigorous processes and controls in place. These are carefully crafted and measured across seven dimensions.

We make sure that our offshore delivery centers are equipped with the latest software, hardware and telecommunications equipment. Many times these are responsible for delivering mission critical services to our clients, so we ensure everything on place. Our Indian facilities have high security with 99.9% uptime levels and include power backups and server clusters with cutover capabilities/redundancies. We have partnership with leading Indian communication service providers thus ensuring dedicated networks for both voice and data. So we make sure that we use of resources smartly.

We always strive for strong process management orientation of each ODC. Taking into consideration time and distance between our customers and the place where the work is done, IBN found that a critical success factor for all projects is to follow carefully laid Communication Standards. The presence of both an on-site and offshore project managers ensures that expectations and specifications are cautiously detailed on the common platform of communication shared. Any changes are documented and confirmed. We believe that that process excellence built upon strong communication protocols is the only route to customer satisfaction. We have deployed several communication standards in order to provide complete transparency of the project logistics between the client and ODC. Our CRM system provides most transparent way of communicating and keeping track of the client queries and project tracking. We aim at instance updates from both sides, tracking, 24X7 availability, Free information flow, Deliverables and Documentation online on secured Servers.

All processes within our ODC's have strict quality control mechanisms. We assure quality in writing and spend considerable time and resources to ensure that our work is best in class. To evaluate performance from the clients point of view, out of 6 working days in a week we use 1 day only for Internal and External Quality Audit and Evaluate Performance. Every employee of ODC is evaluated for his or her performance weekly and that is why our delivery commitments are met 99% o the time.

We ensure that each project has both onshore and offshore project managers to ensure our client's work is completed according to specifications. The project managers always keep communications channels open, so that they can quickly resolve problems and issues as they arise.

A main reason for our clients to outsource non-core work to ODC is to reduce their operational costs. With each engagement, we ensure that our clients achieve significant ROI shortly after the work has started. In most cases, cost savings can be realized within the first 1-3 months. Many times we put our fees at risk until our clients achieve savings.

Our ODC's recruitment and training processes are planned to bring the best possible resources to our customers. They take each candidate through an in-depth interview and testing process. Hired personnel are then put through a training session involving industry exposure, domain training, and technical skills. Thus we get skilled specialists, team leaders and quality editors who are passionate about their work and are interested in careers providing offshore services. Our employee turnover is extremely low relative to US standards.

A main reason for our clients to outsource non-core work to ODC is to reduce their operational costs. With each engagement, we ensure that our clients achieve significant ROI shortly after the work has started. In most cases, cost savings can be realized within the first 1-3 months. Many times we put our fees at risk until our clients achieve savings.

IBN is ISO 9001: 2008 certified company so we follow strict quality measures. We make sure that all risks should be minimized for clients wishing to move business processes offshore. Whether risks involve security, quality, or timeliness of delivery, we are fully committed to 100% client satisfaction. From the beginning of a project, we assign onshore and offshore engagement managers to ensure success. We also ensure that each delivery center in India has made the requisite investments in infrastructure to ensure it can produce best-in-class services. Furthermore, we ensure delivery processes give emphasis risk management. The objective of risk management is to identify risk conditions and track them during the entire lifecycle of the project. In a world where excellence in execution is the key to success, IBN has proven track record of world-class delivery.